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FAQ

How Do I Measure My Wrist? 

The easiest way is to use a tape measure. Simply wrap the tape measure around your wrist and note the measurement in inches. If you like a snug fit, use the exact measurement or add .25 inches.  If you'd like a looser fit add .25 - .5 inches to your measurement. In the absence of a tape measure, use a piece of string. Wrap it around your wrist and note the size of the string, then compare that size next to a ruler. Please do not estimate or count beads of another bracelet.  

I Ordered the Wrong Size, What Do I Do?

Since all of our items are handmade, just for you at the time of purchase, we cannot offer exchanges.  If you ordered the wrong size there are two things you can do:

  1. You can keep it and gift it to someone else and reorder your item in the correct size. 
  2. We will restring your bracelet for you in the correct size, but YOU are responsible for the cost of shipping the item back to us, as well as the cost to ship the time back out to you.  The item must be sent back USPS First Class Mail, with a Tracking Number.  Purchase our Resize listing to start the Resizing process. 

 How Do I Use and Care For My Diffuser Jewelry? 

Lay your bracelet flat and add a drop or two of essential oil to the porous element of your jewelry.  For a more precise application, use a cotton swab or pipette.  Use a dry cloth to absorb any excess oil before you put on your jewelry.  Store your jewelry in a cool dry place.  Roll the bracelet down over your hand onto your wrist to avoid excess stretching and don't like little ones tug and pull and the bracelet and it can cause over-stretching. Do not wear while sleeping or doing strenuous activities. 

How Do I Use and Care For my Jewelry with Plated Metallic Elements?

All Gold, Silver and Rose Gold Hematite Beads are PLATED and not filled. This is to preserve the natural, healing benefit of hematite. Please do not scratch, scrape, excessively rub, use harsh chemicals or lotions on or near the beads, and/or submerge in water. Store them in a cool, dry place when not in use and do not wear while doing strenuous activity as perspiration can tarnish the beads.

My Tracking Says My Package Was Delivered But I Didn't Get It.  What Do I Do?

If your tracking info says your package was delivered, but you don't have it, please do the following before contacting us (we don't have any more information than you do):

• Ask your neighbors if they may have gotten it by accident. 

• Consider if someone else in your household might have picked it up or received    it and put it somewhere unexpected.
• Look around at all the doors of your house (sometimes packages get left at a  side door or porch, or fall off the steps).
•Talk to your postal carrier and your local post office to see if they have any more information.

Do You Offer Returns? 

No, We Do Not Offer Returns!  Yup, you read that right! Besides the fact that reverse shipping accounts for over 5 billion pounds of landfill waste annually, each item is made individually for you, at the time of purchase and cannot be resold. It is up to you to read the item description carefully and make sure it is what you are looking for.  If you have a problem with your order, please let know within 5 Days of receipt and we will work together to find a solution.  All emails must be sent to HarpersHandmadeCo.CustomerCare@gmail.com and include your Order Number. Any attempts to force a return will not be accepted.

Can You Expedite My Order? 

Yes, If you need your order rushed, please upgrade to Priority or Priority Express Shipping at checkout.  This will bump your order to the front of the queue and upgrade your shipping with the USPS.  Please understand that we do not have control over the USPS and cannot guarantee their ability to deliver your package by your deadline. 

I'm Buying for Multiple People and Need More Instruction & Recipe Cards, How Do I Order Them? 

Its Easy!  Per our Policies, ONLY ONE, instruction card and recipe card are included with your order and all bracelets are packaged together.  If you need more then one card or separate packages, please let us know in the 'Notes' Section at checkout.