Policies
Processing Times
Our standard processing time is approximately 10 to 12 business days (approximately 2 weeks). Business days are Monday – Friday and do not include weekends or any holidays. Processing time is the time is takes us to produce and package your order and does not include the time it takes the for the Postal Service to delivery your items. Orders are made, by hand, in the order in which they were received and to be fair to everyone, we do not allow customers to jump the queue. If you require a faster production time, please purchase our Expedite My Order service with the rest of your items. This will moves the production of your items to the next business day. This is the only way to expedite the processing of your order. Please note that we aim to get your orders out quicker than the standard processing time and our ability to do so fluctuates due to order volume and season so please refer to the banner at the top of each page of the site for the most current and up-to-date information regarding processing times.
Please also understand that if while personalizing an item you include items that we either do not carry or are not included in the price of that item, we will need to place your order on hold while we attempt to contact you to clarify or while we invoice/wait for payment on any price difference. This causes unnecessary and inconvenient delays and worst case scenario, should we not be able to get in touch with you, your order may be cancelled. The best way to avoid this, is to be sure to read all the item information, as well as the accordion menus as we describe exactly what is included for each item, all bead sizes, materials used, etc... Should you have questions, we’re happy to help, just send us an email at harpershandmadeco.customercare@gmail.com
or fill out the contact form on the site.
Shipping
Once your order is made and packaged, it is shipped via the method you selected at checkout. Free USPS Standard Domestic Shipping is available on all orders over $50 USD. Should you qualify for free shipping, you may still upgrade to another method at an additional cost. In addition to USPS First Class Package Service, several upgraded methods are available. Selecting one of these upgraded options will expedite your shipping time, not the production time. Orders are shipped to the address you provide at checkout so please be sure that the shipping information is correct before submitting your order. If there is an issue with the shipping address, please contact us as soon as possible so that we can attempt to make the appropriate changes. If your package has already been mailed to the incorrect address you may do the following:
- Re-order with the correct address (please note, you will be unable to return or exchange the original order should you receive it, or should it be returned to us. All orders are final sale).
- Wait to see if the package is returned to Harpers Handmade Co, and then you may pay for the additional shipping to have it resent to you at the correct address.
Once your item has been handed over to the USPS for shipping, we lose visibility to its whereabouts and rely on the same tracking information available to you. If your order is late, missing or marked as delivered when it has not yet been, please do the following:
- Review the detailed tracking information for your order. Many times, packages are not scanned in in real time and it is in fact in transit, even when it doesn’t appear to be at first glass.
- Contact your local post office or mail carrier for more information.
- Check with your neighbors or around your house and any side doors in case it was delivered to a side entrance or to a neighbor next door or even across the street.
Harpers Handmade Co., LLC is not responsible for missing, stolen or damaged packages. Should you have any of the above issues with your package, please file a claim with the USPS directly. If you’ve upgraded your shipping to USPS Priority or above, you will have a certain amount of insurance on your package. Please Click HERE for more information about filing a claim with the USPS.
Packaging
All orders are meticulously packaged for safe transit to their destination. Every item in your order is placed on ONE (1) instruction card, and packaged in a clear cello bag with a business card, packing slip and Thank you card/Loyalty Rewards Card. If you are purchasing separate items for separate recipients, please let us know the detailed packaging instructions in the 'Notes to Seller' section at checkout. If we do not receive any instructions, we will package them in our standard manner, all together. Small gift boxes with the ability to contain 4 bracelets are available for purchase at checkout for an additional $4 USD per box. A personalized gift message is included with your gift box purchase. If you order more than 4 bracelets or need more than one gift box, please adjust your gift box quantity once it appears in your cart. Please also let us know the detailed packaging instructions so we can package your gifts perfectly!
Order Changes
If you need to make a change to your order, please email harpershandmadeco.customercare@gmail.com within 24 hours of your purchase. Please include the following information in your email:
- Order Number
- First and Last Name the Order was Placed Under
- Email Address Attached to the Order
- A detail description of the change you’d like to make.
Please understand that if your order was already processed/shipped we will not be able to make any changes. Additionally, we cannot accommodate any of the following change requests:
- Changes that severely alter the design of the piece
- Changes that ask for out of stock items
- Changes that ask for out of stock sizes
- Changing your current item to a completely different item or style.
Additionally, if changes are requested that cause a price change, an invoice will be sent for the additional cost and all invoices will need to be paid before work continues on your order. If a change occurs that causes the price of your item to decrease, HHC will send the difference amount in a digital gift card. No refunds or credits will be sent to the original form of payment.
We are unable to accommodate change requests made via social media.
Cancellations, Returns, Refunds & Exchanges
We are unable to accept requests for order cancellations once orders are placed. Please be sure to double check that the description of the item meets your needs and that the processing and shipping times will work with your schedule to before placing your order.
All Sales are Final. Due to the handmade and extremely customized nature of our items, we are unable to offer returns, refunds or exchanges for any reason. Please be sure to read all the item description information, review all color charts closely and reach out to us beforehand if you have any issues. We’re happy to help you in any way we can!
Errors
While producing your orders, we replicated the exact information you included/selected while personalizing your orders. This means all spelling, and spaces (using your base bead selection) are duplicated.
Should you receive your order and notice a spelling error on the part of Harpers Handmade Co, please email harpershandmadeco.customercare@gmail.com with the following:
- Photo of the item with the error fully visible and in focus
- Order Number
- Full name and contact information.
While mistakes on our end are rare, we like you, are human and it may happen from time to time. Once we receive your email and supporting documentation a new item will be sent to you free of charge.
Should you receive your order and notice a spelling error on your part, you may re-order your item with the correct spelling. If you’d like, you may email customer service at harpershandmadeco.customercare@gmail.com and let us know you’ve re-ordered an item you previously made a mistake on and we will do our best to expedite the production of your correct item so that you don’t have to wait the standard processing time a second time. Please include your new order number, previous order number, full name and contact information should we have any questions. Please understand that this is a courtesy and we cannot guarantee our ability to do this as order volume at any given time may make it impossible.
Sizing & Resizing
Please be sure to select the correct wrist size at checkout. The most accurate way to determine your correct wrist size is to use a tape measure and measure around your wrist diameter. We find that counting beads on another similar style bracelet is not an accurate method as many of our beads and gemstones are natural and from the earth and may vary slightly from bead to bead. We are unable to offer sizing smaller then 5 inches. If you require a size larger then 8”, please contact us before placing your order as an additional charge may apply. Please use your discretion when purchasing these items for children. Buyer assumes all risks and responsibilities. If you received your item and feel you selected the wrong size, you may qualify for a resize. Please visit our Resize page HERE for more information and to see if you qualify.
Samples
As a small, handmade, business we are unable to offer free samples or provide free product for review. If you are interested in working with us, please contact us for more information about other ways you can work with Harpers Handmade Co. (We’d love to have you!)
Wholesale
Many of our products are available for wholesale purchase! They make the perfect addition to any retail store or as team gifts for network marketing or corporate gifts. Please contact us with your ideas and we’ll be happy to bring them to life!
Discounts & Coupons
Only one discount can be used per order. Discount codes cannot be combined with any other offer or sale. All coupon or discount codes must be entered at the time of purchase as we are unable to retroactively apply them. If you forget to enter your code at the time of purchase, you can hold on to it for a future purchase or gift it to a friend. Discount codes may not be used on custom orders or any orders requiring a custom invoice. We do not currently offer any discounts for first time purchases.
Custom Orders
If you have a specific vision or want to make some design changes to piece you see on the site, please send us a custom order request via the form HERE. Please include your name, contact information and a detailed description of what you are looking for. We suggest keeping a copy of what you send us to refer back to so that when we contact you to discuss your custom order we can both refer to the same write up. You will receive a reply within 2-3 business days. If you do not receive a reply, chances are your order got hung up somewhere on the internet (technology!!). Please then feel free to email customer service directly with your request at harpershandmadeco.customercare@gmail.com.
Item Care
Unless otherwise noted, all metallic beads, embellishments and findings are plated metal. This means a layer of gold, silver or rose gold is bonded on a base of hematite, brass, etc… In order to keep your items made with plated gold, plated silver or plated rose gold looking their best, it is imperative to take care of them. Detailed care instructions come with each order plus you can read more HERE. Please note that not every skin type, climate or lifestyle may be a fit for plated metals. Before making a purchase including plated metallic items, please read the item description, and care page and use your best judgment to determine if it will work for you. We are not able to offer any refunds or exchanges should you be contraindicated for plated metals.
